The South African Social Security Agency (Sassa) advises social grant beneficiaries on the adjusted service delivery schedule put in place to ensure compliance to the adjusted level four lockdown announced by President Cyril Ramaphosa on June 27.
Service across all Sassa offices will be provided as follows:
Monday: Grants for older persons
Tuesday: Disability and care dependency grants
Wednesday and Thursday: Children’s grants (child support and foster care grant)
Friday: Appointments and overflow from the week
According to Sassa Gauteng spokesperson Nandi Mosia, Sassa will be providing services with reduced staff capacity as per regulations.
“Offices will be providing services with minimum staff to further comply with the numbers that can be accommodated by individual facilities and compliance with social distancing.”
Mosia added Sassa will manage the numbers in the queue and if the numbers for a specific day for the designated grant do not reach the maximum number that can be attended to, applicants for other grant types will not be turned away but be attended to.
Should the number of clients exceed the number that can be handled by officials, these beneficiaries will be provided with the next date.
“The agency will not be in a position to offer home visits as the environment into which staff is sent to cannot be controlled. Should there be requests for assistance in extreme cases, Sassa will assess its ability to provide services on an individual basis. Staff and client protection and safety will be taken into account at all times,” said Mosia.
Clients who have access to the internet and devices are encouraged to apply online at https://services.sassa.gov.za except for disability-related grants, such as grant in aid, care dependency grant and disability grant (those that need doctors assessment).
Clients who want to book for a disability assessment are encouraged to use the online booking system.
This will assist with preventing citizens from going to the offices without appointment dates. Access to the online disability assessment booking system is through the Sassa website at www.sassa.gov.za
Clients are also encouraged to lodge applications for reconsiderations and appeals using forms, which are available on the website and to submit these through [email protected] as this will reduce the number of clients coming to offices for these services.
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